Shipping Policy:

• Free Shipping: All orders of $49.99 or more (before tax and discounts) qualify for free shipping.
• Standard Shipping: For orders under $49.99, a shipping fee of $8.95 will apply.

Return Policy:

• 30-Day Returns: You have 30 days from the date you receive your order to request a return. Items must be unused, in their original condition and packaging, with all tags attached, and you must provide proof of purchase.
• Refund Eligibility: Only U.S. customers who purchased through our official website are eligible for refunds. We do not refund original shipping fees, and return shipping is at the customer’s expense. Refunds are only issued for items that are successfully delivered to you.
• Damaged or Incorrect Items: Please inspect your order as soon as it arrives. If you receive a damaged or incorrect item, contact us immediately so we can address the issue and offer a resolution.

Non-returnable Items:

• Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Exchanges:

• The quickest way to exchange an item is to return it for a refund and place a new order for the product you want.

Purchases from Other Platforms:

• If you purchased our products through TikTok, returns and exchanges must be processed through TikTok’s specific return and exchange policy. We cannot process returns or exchanges for items bought through TikTok.

For any questions or further assistance, feel free to contact us at info@nzen.me.

 Nzen Inc
13450 BROOKS DR, 
UNIT D，BALDWIN PARK CA 917906

Email: INFO@NZEN.ME
Call us:+1(888) 811 NZEN